Customer service · complaints
Complaints
Something not as it should be? Tell us and we will sort it out.
Sometimes things do not go as planned. If that happens, report your complaint to us first. Email info@snowden-phone.nl or send a WhatsApp message to +31 6 86 09 99 75, with a short description and, if you have it, your order number.
We confirm receipt of your complaint within 3 working days and give you a full answer within 14 days. If we cannot do that within 14 days, we let you know when you can expect our answer.
If this does not lead to a solution, you can bring the dispute before the court, also in the country where you live.
Our complaints procedure is also set out in our terms and conditions.